1.1 These terms and conditions (“the Terms”) govern every contract made between Everframe (“Everframe”) for the supply of goods and services by Kirstie Jones, Sole Trader operating as “Everframe”, to any person, firm or company (“the Client”). Where applicable, “Order” refers to the framing service(s) to be carried out.
1.2 The Terms prevail over any written Terms and conditions of the Client.
1.3Any variation to the Terms must be agreed in writing by a Director of Everframe.
1.4 All contracts between Everframe Ltd and the Client will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
2.1 The Client will pay the price set out in Everframe’s Job Sheet on which the order is detailed, prices are subject to supplier rates and can change at any time. At Everframe’s discretion, payment terms may be agreed in advance of an order being accepted.
2.2 A deposit of 50% must be paid when an order is placed, and the balance must be paid on collection (or prior to delivery, where applicable) of the completed order. Payment may be made by cash, cheque, credit or debit card.
2.3 No finished goods may be removed from Everframe’s premises before full payment has been received. Everframe reserves the right not to release goods until the funds have cleared where payment is made either by a business cheque or where the sum exceeds the cheque guarantee card limit.
2.4 Deposits are non-refundable once Everframe has started work on a particular order, including the ordering from our suppliers of the materials specified. Deposits will only be refunded if the Client cancels the order before Everframe has begun the work, or where the specified materials are not obtainable (either discontinued or out of stock).
2.5 Everframe reserves the right to charge the Client interest on overdue balances at a rate of 3% per month from the date of the invoice or other debit transaction, to the date of payment.
3.1 Orders must be given in writing and signed by a person authorised to do so by the Client.
3.2 If, not withstanding clause 3.1, Everframe accepts a verbal order from the Client then Everframe will not be responsible for any mistakes (made by either party) arising from the verbal order.
3.3 Unless Everframe is given prior written notice by the Client, the person placing the order on behalf of the Client will be deemed to be authorised to do so.
3.4 On acceptance of a written order, the Client accepts full responsibility for the exact specifications given in that order (including dimensions, moulding, mount type, colour and dimensions, type of glazing, special instructions and pricing). These specifications are binding and Everframe can accept no liability for alleged misunderstandings. Any subsequent changes requested by the client will be undertaken as a new order and neither included in nor deductible from the price of the original order.
3.5 Where the specified materials are not available from our suppliers as either discontinued or out of stock, Everframe will advise the Client by telephone and/or email as soon as possible. The Client may then either alter their specifications or cancel the order. Where the Client requests Everframe to use their discretion in selecting any alternative material in the Client’s absence, the Client accepts full responsibility for the alternative used.
4.1 All quotations given by Everframe will be valid for 30 days from the date of the quotation.
4.2 If the Client’s order differs from the specification on which the quotation was based, then Everframe reserves the right to vary the quotation (including the price).
5.1 Service times which are quoted (usually 14-21 days) are target times only and Everframe reserves the right to vary service times and accepts no liability for failure to comply with quoted service times.
5.2 If the Client requires work for a deadline, this deadline must be specified in writing at the time of placing the order. Everframe will only agree to this deadline once the availability of materials has been confirmed, which will be done via telephone and/or email.
5.3 Everframe reserves the right to change opening times.
6.1 Orders must be collected by the customer within 14 days of completion, within Everframe’s operating hours.
6.2 Delivery by Everframe is available to customers during the evenings and weekends, and offered subject to availability (excluding Bank Holidays) within Everframe’s normal delivery area. Details of this service (including charges and delivery area) are available on request. No liability is accepted for any damage caused to orders during transit.
6.2 Journeys made outside the hours and area set out in clause 6.1. will be priced at the available courier’s commercial rates.
6.3 The Client must sign for collected/delivered orders. Everframe will not be held responsible for any losses arising from the delivery.
6.4 Everframe will not be held responsible for any shortages or defects in delivered goods if not reported within 3 working days of the delivery.
6.5 Everframe will take suitable precautions to wrap orders sufficiently in preparation for transit. Everframe will not be liable for any damage caused to goods in transit where the Client has arranged collection by a courier service of their own choice.
6.6 Whilst Everframe will make every effort to collect and deliver as quickly as possible, it will not be liable for any losses arising from delays in delivery or collection.
7.1 Whilst Everframe will make every effort to match a customer’s colour sample for a painted frame, please note that some colours may not accurately reproduce and that an exact match is not guaranteed..
7.2 Moulding manufacturers sometimes vary the finish on hand-finished lengths. Everframe cannot be held responsible for variations from the sample chevron used for reference at the time of ordering.
7.3 Whilst Everframe will make every effort to match a colour sample for a hand-stained wood frame, the Client accepts that the wood-stain colour samples on display are for guidance only and exact matches cannot be guaranteed. The final colour achieved will depend on the natural grain, density and colour of each type of wood (ash, oak, beech, maple etc) and of each individual length of that wood.
7.4 The Client accepts that the exact grain and colour of a wood frame will by necessity vary with each individual length of wood moulding. Exact matches cannot be guaranteed.
8.1 Where the artwork or image area is found to be asymmetrical, Everframe will reserve the right to adjust the specified mount widths as necessary to display the artwork to its best advantage.
8.2 Measurements will be made as close as possible and recorded on the Job Sheet. Everframe will take every endeavour to reach as close as possible, requested finished measurements. Exact measurements cannot be guaranteed due to the limitations of materials.
9.1 Clients’ artwork held at Everframe pending a framing order will be held for up to 2 months. Everframe reserves the right to dispose of any artwork not collected within this time limit and accepts no liability for loss or damage during this time.
9.2 Framed or unframed art (not belonging to the Client) purchased from Everframe may be refunded on presentation of a receipt if returned within 30 days from the date of purchase as long as it is in the same condition that it was at the time of purchase.
10.1 Finished goods which have been paid for in part or in full will be held for 2 months from completion of the work undertaken by Everframe. We will make reasonable attempts to contact you during this time, however, any finished goods not collected by the Client within 2 months of completion may be disposed of or destroyed. Partial or full payments made for completed work are non-refundable (see 2.23) and the Client remains liable for any outstanding balance payable for completed work.
10.2 Everframe retail stock that has been paid for in part or in full and not collected by the Client within 2 months of the initial payment being made will be returned to stock for resale. The goods are owned by Everframe until the full payment of the entire purchase price has been made. Payments or part-payments may be refundable, subject to any losses that Everframe may incur as a result of the goods not being collected within the time period stipulated.
11.1 Everframe will claim no copyright in material submitted to Everframe by virtue of work undertaken by Everframe on behalf of the Client.
11.2 The Client warrants that the Client owns or controls all rights or has obtained all copyright, moral rights and similar permissions, consents and waivers as are now or hereafter required for all copying, processing and manipulation to be undertaken and the Client hereby irrevocably authorises Everframe or its subcontractors to do all such copying, processing or manipulation as is necessary in performing or ancillary to the services requested by the Client.
11.3 The Client further warrants that no copyright or moral rights or any other rights of a similar nature now existent or hereafter created will be infringed, by virtue of anything done by, on behalf of or at the request of the Client or at Everframe’s premises or on materials or goods sold, supplied or hired by Everframe to the Client, or access to which is provided by Everframe to the Client or to any party at the direction or request of the Client.
11.4 The Client agrees to indemnify Everframe against all losses, damages, claims or expenses (including legal costs on an indemnity basis) which Everframe may reasonably incur by virtue of any breach of the above warranties or in the event of any claim (whether or not proceedings are issued) by any party against Everframe or its employees (whether permanent or temporary) that any copyright or moral rights or any similar rights have been infringed by Everframe or its employees or that Everframe have induced, encouraged, authorised or otherwise been associated with such infringement by virtue of anything done by, on behalf of or at the request of the Client.
11.5 The Client warrants that all artwork deposited with Everframe for framing does not contain any material which is defamatory, blasphemous or obscene.
12.1 The Client must notify Everframe in writing of any claim concerning any invoice of Everframe’s within 30 days of the date of the invoice. Everframe will not be liable in respect of any claim notified after such time. Similarly (see 6.4) Everframe will not be held responsible for any shortages or defects in delivered goods if not reported within 3 working days of the delivery.
12.2 Any artwork, artefacts and/or other materials belonging to the Client or any third party and provided to Everframe by the Client (for storage, framing or otherwise) (“Client Materials”) shall remain at the Client’s risk at all times and the Client shall be responsible for insuring the same at its own expense.
12.3 Subject to Clause 12.4 Everframe’s maximum aggregate liability under or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the fees payable to Everframe hereunder.
12.4 Nothing in this Agreement shall exclude or in any way limit Everframe’s liability for fraud, or for death or personal injury caused by its negligence or any other liability to the extent the same may not be excluded or limited as a matter of UK law.
12.5 Subject to Clause 12.4, Everframe shall not be liable under this Agreement for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
12.6 This Agreement sets forth the full extent of Everframe’s obligations and liabilities in respect of this Agreement. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on Everframe except as specifically stated in this Agreement, Any condition, warranty representation or other term concerning Everframe’s performance of its obligations hereunder which might otherwise be implied into or incorporated in this Agreement whether by statute, common law or otherwise, is hereby excluded.
12.7 Everframe will not be liable for any failure to perform any contract between Everframe and the Client which is due to any circumstances beyond Everframe’s control including (but not limited to):-
12.7.1 inability to secure labour, materials, supplies or transport; or
12.7.2 scarcity of fuel, power or components; or
12.7.3 machine breakdown, fire, storm, flood, act of God, war, civil disturbance, strikes, lock-outs or industrial action (of any form).
These Terms are effecive from 22/05/2026